Shipping within Australia

Wheel Wize currently ships Australia-wide using trusted courier partners and freight providers. Shipping costs are calculated at checkout based on the size, weight and delivery location of your order.

Some large or bulky items (such as wheel and tyre packages, suspension components, bullbars and other oversized products) may incur additional freight charges. If an additional charge applies, we will contact you before processing your order.

Order processing

• • Orders are processed Monday to Friday (excluding public holidays).

• • Most in-stock orders are dispatched within 1–3 business days after payment has been confirmed.

• • Custom orders, special-order products or items requiring fitment may require additional processing time. If this applies, we will notify you as soon as possible.

Delivery timeframes

Estimated delivery times after dispatch are:

• • South East Queensland: 1–3 business days

• • Major metropolitan areas: 2–7 business days

• • Regional & remote areas: 5–10 business days

Delivery timeframes are estimates only and may vary due to courier delays, weather events or other circumstances outside our control.

Tracking your order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Authority to leave

Unless otherwise requested, deliveries may be left in a safe location at the courier’s discretion. If you require a signature on delivery, please advise us when placing your order.

Wheel Wize is not responsible for parcels that are confirmed as delivered by the courier.

Delivery address

Please ensure your shipping address and contact details are accurate before completing your purchase.

Additional freight charges may apply if an order is returned due to:

• • Incorrect or incomplete delivery details

• • Failure to collect the parcel

• • Refused delivery

Damaged or missing items

Please inspect your order upon delivery.

If your shipment arrives damaged or items are missing:

• • Notify Wheel Wize within 48 hours of delivery.

• • Retain all original packaging.

• • Provide photographs of the packaging and damaged items to assist with the claim.

We will work with the courier to resolve the issue as quickly as possible.

Product availability

All orders are subject to product availability.

If an item is out of stock or unavailable after your order has been placed, we will contact you to offer:

• • An estimated delivery timeframe,

• • A suitable alternative product.

Click & Collect (If available)

Where Click & Collect is offered, customers will be notified once their order is ready for collection.

Please bring your order confirmation and photo identification when collecting your order.

Questions

If you have any questions regarding shipping, delivery or freight charges, please contact our team before placing your order and we’ll be happy to assist. (wheelwize.com.au)